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GENERAL TERMS OF SALE
These General Terms of Sale govern all contractual relations between VIASIMPLY LTD (“EuroVignette”, “the Publisher”) and any natural or legal person (“the Customer”, “the User”) subscribing to the EuroVignette subscription and/or ordering an e-vignette on euro-vignette.com.
Any subscription or order implies full and unreserved acceptance of these General Terms of Sale. The Customer declares that they have the legal capacity to contract.
Article 1 — Seller identity
VIASIMPLY LTD
Registration number 17108668 — Companies House (United Kingdom)
Registered office Office 18037, 182-184 High Street North, East Ham, London, England, E6 2JA
Contact: contact@euro-vignette.com
| Company | VIASIMPLY LTD |
| Registration number | 17108668 — Companies House (United Kingdom) |
| Head office | Office 18037, 182-184 High Street North, East Ham, London, England, E6 2JA |
| Contact | contact@euro-vignette.com |
Article 2 — Purpose
These General Terms of Sale define the rights and obligations of the parties in connection with:
- subscription to the monthly EuroVignette subscription granting access to all platform services;
- orders for electronic e-vignettes placed from the subscriber area, which constitute a separate purchase billed in addition to the subscription.
These two components of the service are governed by these General Terms and Conditions, which apply to the exclusion of any other document.
Article 3 — Description of services and pricing model
Both components of the service are governed by these General Terms of Sale, which apply to the exclusion of any other document.
3.1 — EuroVignette monthly subscription
The monthly subscription provides access to the following services:
- Secure subscriber area with account management
- Expiration alerts for vignettes via email
- Digital safe for road documents (license, registration, insurance)
- Emergency assistance service available 24/7
- RoadTrip planning assistant
- Country explorer (49 countries covered)
- Personalized travel checklists
- Travel cost calculator
The subscription is billed at a rate of 29.00 EUR including VAT per month, automatically deducted each month on the anniversary date of subscription.
3.2 — Ordering e-vignettes (pay-per-use purchase)
From their subscriber area, the Client can order electronic e-vignettes for the countries that require them. Each order of an e-vignette constitutes a separate purchase, billed in addition to the monthly subscription.
The price of each e-vignette corresponds to the official rate applicable in the relevant country at the time of the order. This price is clearly displayed to the Client before any order confirmation and may vary depending on the country, vehicle type, and selected validity period.
The e-vignette is linked to the vehicle's license plate and the selected validity period. It allows legal circulation on toll roads subject to vignettes in the relevant country.
| Monthly Subscription | E-Vignette (pay-per-use) | |
|---|---|---|
| Rate | 29.00 EUR / month | Official price of the relevant country, displayed before order |
| Free trial | 7 days offered on first subscription | Not applicable |
| Commitment | No — cancellable at any time | One-time payment per order |
| Refund | Non-refundable on a pro-rata basis (except for legal withdrawal 14 days) | Refundable if request not yet submitted to authorities |
Article 3 — Description of services and pricing model
3.1 — Monthly EuroVignette subscription The monthly subscription grants access to the following services:
Only some of these countries actually require an electronic vignette to circulate on their highway network. EuroVignette provides updated information on the obligations in force in each country.
- Secure subscriber area with account management
- Vignette expiry alerts by email
- Digital vault for road documents (licence, registration, insurance)
- Emergency assistance with a response within 24 business hours
- Road trip planning assistant
- Country explorer (49 countries covered)
- Personalised travel checklists
- Travel cost calculator
Article 5 — Access Conditions — Free Trial Period
The subscription is billed at EUR 29.00 including VAT per month, automatically charged each month on the subscription anniversary date.
3.2 — E-vignette orders (pay-per-use) From the subscriber area, the Customer may order electronic e-vignettes for countries that require them. Each e-vignette order is a separate purchase billed in addition to the monthly subscription.
The price of each e-vignette corresponds to the official rate applicable in the relevant country at the time of the order. This price is clearly displayed to the Customer before any order confirmation and may vary depending on the country, vehicle type and validity period selected.
The e-vignette is linked to the vehicle registration plate and the selected validity period. It allows lawful use of toll motorways subject to a vignette requirement in the relevant country.
Summary: monthly subscription — EUR 29.00 / month; 7-day free trial on first subscription; no minimum commitment (cancellable at any time); no pro-rata refund except where a 14-day legal right applies. Pay-per-use e-vignette: official country price shown before order; single payment per order; refundable if the request has not yet been transmitted to the authorities.
The free trial period is granted only once per Customer and per household. Any attempt to benefit from multiple trial periods (creating multiple accounts, using different payment details) may result in the immediate termination of the affected accounts.
Article 4 — Countries covered
The EuroVignette service covers the following 49 countries: Albania, Germany, Andorra, Armenia, Austria, Azerbaijan, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Georgia, Greece, Hungary, Ireland, Iceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Romania, United Kingdom, Russia, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Czechia, Türkiye and Ukraine.
Only some of these countries actually require an electronic vignette to use their motorway network. EuroVignette provides up-to-date information on requirements in each country.
Disclaimer: EuroVignette is an independent private service and is not affiliated with the governments or official road authorities of the countries concerned.
6.1 — Accepted Payment Methods
Payments are secure and processed through a certified payment provider. The accepted payment methods are displayed on the subscription page and may change. VIASIMPLY LTD reserves the right to modify the proposed payment methods without notice.
6.2 — Automatic Subscription Payment
By accepting these Terms and Conditions, the Customer expressly authorizes the monthly automatic charge of 29.00 EUR on the registered payment method, on each anniversary date of the subscription. The corresponding invoices are available from their subscriber area.
6.3 — Payment for e-stickers
Each order of an e-sticker is subject to immediate and separate payment at the time of order confirmation. The amount is charged only once, upon confirmation. An order confirmation is sent by email to the Customer. The corresponding invoice is accessible from their subscriber area.
6.4 — Payment Security
All transactions are processed through a certified secure payment provider. VIASIMPLY LTD never stores the Customer's credit card data.
6.5 — Payment Default
In case of failure of the monthly charge, VIASIMPLY LTD may attempt to charge again. In case of persistent payment default, access to services may be suspended until regularization, without prejudice to any collection actions.
Article 5 — Access conditions — Free trial period
On first subscription, the Customer benefits from a free trial period of seven (7) calendar days with access to all platform features.
Important: a valid payment method must be registered at subscription. No charge is made during the first 7 days. If the subscription is not cancelled before the end of the trial, the first monthly charge of EUR 29.00 will be triggered automatically.
The free trial is granted once per Customer and household. Any attempt to obtain multiple trials (multiple accounts, different bank details) may result in immediate termination of the accounts concerned.
7.1 — Order Process
Ordering an e-sticker from the subscriber area follows these steps:
- Selection of the destination country, vehicle type, and validity period
- Entering the start date of validity for the sticker and the vehicle's license plate
- Display of the applicable official price and confirmation by the Customer
- Immediate and secure payment
- Transmission of the request by EuroVignette to the official systems of the concerned country
- Order confirmation sent by email to the Customer
7.2 — Client's Responsibility When Ordering
The Client is solely responsible for the accuracy of the information entered during the order, including:
- The vehicle's license plate (accuracy of characters, country of registration)
- The type of vehicle (category, number of axles if applicable)
- The desired start date of validity
- The selected country and duration of validity
Any input error resulting in the invalidity or unusability of the vignette is solely the Client's responsibility. EuroVignette cannot be held liable for fines or penalties resulting from an invalid vignette due to a Client error.
7.3 — Transmission to Official Authorities
Upon payment, EuroVignette transmits the request for activation of the vignette to the official systems of the relevant country. Once this transmission is completed, the vignette is activated and linked to the license plate in the official registers of the country.
7.4 — Important notice: processing times and use of the roads
After submitting your request to the official authorities, the processing of your vignette by our teams and the activation time depends on the technical partners in each country, and may take up to a few hours depending on the destination country and the volume of requests.
You can check the activation status of your vignette in your client area or by contacting our support at contact@euro-vignette.com. Once activated, you will receive a confirmation email with the details of your vignette and its effective date.
Article 6 — Payment terms
6.1 — Accepted payment methods Payments are processed securely via a certified payment provider. Accepted methods are shown on the subscription page and may change. VIASIMPLY LTD may change accepted methods without notice.
6.2 — Automatic subscription charge\nBy accepting these General Terms of Sale, the Customer expressly authorises automatic monthly charging of EUR 29.00 on the registered payment method on each subscription anniversary. Corresponding invoices are available in the subscriber area.
6.3 — E-vignette payments\nEach e-vignette order is paid immediately and separately when the order is confirmed. The amount is debited once on confirmation. An order confirmation email is sent. The invoice is available in the subscriber area.
6.4 — Payment security\nAll transactions are processed via a secure certified payment provider. VIASIMPLY LTD never stores the Customer’s full card data.
6.5 — Non-payment\nIf the monthly charge fails, VIASIMPLY LTD may retry. Persistent non-payment may result in suspension of access until the situation is resolved, without prejudice to recovery action.
Article 7 — E-vignette orders — Process and obligations
7.1 — Order process Ordering an e-vignette from the subscriber area follows these steps:
- Select destination country, vehicle type and validity period
- Enter vignette start date and vehicle registration plate
- Display of applicable official price and Customer confirmation
- Immediate secure payment
- Transmission of the request by EuroVignette to the relevant country’s official systems
- Order confirmation email sent to the Customer
7.2 — Customer responsibility when ordering The Customer is solely responsible for the accuracy of information entered, in particular:
- Vehicle registration plate (characters, country of registration)
- Vehicle type (category, number of axles where applicable)
- Desired validity start date
- Selected country and validity period
Any input error resulting in an invalid or unusable vignette is attributable solely to the Customer. EuroVignette cannot be held liable for fines or penalties resulting from an invalid vignette due to a Customer error.
7.3 — Transmission to official authorities After payment, EuroVignette transmits the vignette activation request to the relevant country’s official systems. Once transmitted, the vignette is activated and linked to the registration plate in that country’s official registers.
Article 8 — Cancellation and refund policy
8.1 — E-vignette refund A refund is possible only if the request to transmit to the relevant country’s official authorities has not yet been carried out by EuroVignette.
If not yet transmitted: the Customer may request cancellation and will be refunded the full vignette amount. Contact: contact@euro-vignette.com
If already transmitted: the vignette is activated in the official registers. No refund can generally be granted, as official authorities usually do not allow cancellation of an activated vignette. The Customer may still submit an exceptional refund request for review.
To check transmission status, the Customer may use the subscriber area or contact support at contact@euro-vignette.com
8.2 — No pro-rata refund of monthly subscription\nThe monthly subscription is not refundable on a pro-rata basis for the current month except in case of serious breach by EuroVignette. Cancellation takes effect at the end of the current monthly period. The Customer retains full access until that date.
8.1 — Refund of an e-vignette
The refund of an e-vignette is only possible if the request for transmission to the official authorities of the concerned country has not yet been made by EuroVignette.
To know the status of the transmission of their order, the Client can check their subscriber area or contact customer service at contact@euro-vignette.com
8.2 — Non-refund of the monthly subscription
The monthly subscription is not refundable on a pro-rata basis for the current monthly period, except in the case of a serious breach by EuroVignette of its contractual obligations.
The termination of the subscription takes effect at the end of the current monthly period. The Client retains access to all services until the end of this period.
Article 9 — Right of withdrawal
9.1 — Waiver of withdrawal for the subscription\nUnder Regulation 29 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) and EU Directive 2011/83/EU, consumers generally have a 14-day withdrawal period from contract conclusion.
However, under Regulation 37 of the same Regulations, the right of withdrawal does not apply to digital content and services where supply has begun before the end of the withdrawal period, where the consumer has expressly requested early supply and acknowledged losing the right of withdrawal.
By subscribing to EuroVignette, the Customer immediately accesses the personal area with all platform tools and services (digital vault, RoadTrip assistant, country explorer, checklists, calculator, emergency assistance with a response within 24 business hours, vignette management). The digital service therefore begins as soon as subscription is confirmed.
Subscription confirmation requires acceptance of these General Terms of Sale via a dedicated checkbox on the payment page; the Customer acknowledges having been informed of this waiver and having expressly consented before any access to the service.
9.2 — Waiver for e-vignettes\nEach e-vignette order is a digital service with immediate performance. After order confirmation and payment, EuroVignette transmits the request to the relevant official authorities. The Customer acknowledges that this immediate performance also entails waiver of the right of withdrawal for each e-vignette ordered, in line with applicable consumer law.
9.3 — Business customers\nThe right of withdrawal does not apply to Customers acting in a professional capacity.
9.1 — Waiver of the right of withdrawal for the subscription
Under Regulation 29 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) and the European Directive 2011/83/EU, the consumer generally has a right of withdrawal of 14 days from the conclusion of the contract.
However, in accordance with Regulation 37 of the same Regulations, this right of withdrawal does not apply to digital content and services whose provision has begun before the expiration of the withdrawal period, provided that the consumer has expressly consented to the start of the provision and acknowledged that they would lose their right of withdrawal.
By subscribing to the EuroVignette subscription, the Client immediately accesses their personal space including all the tools and services of the platform (digital safe, RoadTrip assistant, country explorer, checklists, calculator, 24/7 assistance, vignette management). The provision of the digital service therefore begins as soon as the subscription is validated.
The validation of the subscription being conditional on the mandatory acceptance of these T&Cs via a dedicated checkbox on the payment page, the Client acknowledges having been informed of this waiver and having expressly consented to it prior to any access to the service.
9.2 — Waiver for e-vignettes
The order of an e-vignette constitutes a purchase of a digital service for immediate execution. Upon validation of the order and payment, EuroVignette proceeds to transmit the request to the official authorities of the concerned country. The Client acknowledges that this immediate execution also entails the waiver of the right of withdrawal for each e-vignette ordered, in accordance with Article L.221-28 of the Consumer Code and equivalent provisions.
9.3 — Professional clients
The right of withdrawal does not apply to Clients acting within the framework of their professional activity.
Article 10 — Subscription termination
The EuroVignette subscription has no minimum term and may be cancelled by the Customer at any time, free of charge and without penalty.
10.1 — How to cancel\nCancellation may be done:
- From the subscriber area: “My account” > “Subscription” > “Unsubscribe”
- Via the dedicated cancellation page on the site (menu or “Cancel your subscription” link)
- By email to contact@euro-vignette.com from the email address linked to the account
10.1 — Termination procedures
Termination can be done:
- Directly from the subscriber area, section 'My account' > 'Subscription' > 'Unsubscribe'
- Through the dedicated cancellation page accessible at: https://euro-vignette.com/en/cancellation
- By email sent to contact@euro-vignette.com, from the email address associated with the account
The cancellation is processed immediately. A confirmation is visible in the subscriber area and sent by email to the Client.
10.2 — Effects of Cancellation
The cancellation takes effect at the end of the current monthly period. Until that date:
- The Client retains access to all features of the subscription
- The e-vignettes already ordered and activated remain valid according to their validity dates
- The data and documents stored in the digital vault are retained until the effective date
On the effective date of the cancellation, the account is closed and the Client's personal data is deleted in accordance with the Privacy Policy, unless there is a legal obligation to retain it.
10.3 — Cancellation by EuroVignette
EuroVignette reserves the right to cancel or suspend a subscription with immediate effect in case of:
- Serious violation of these General Terms and Conditions
- Fraudulent or abusive use of the service (creating multiple accounts, circumventing the trial period)
- Persistent payment default after formal notice
In the event of cancellation due to the Client's exclusive fault, no prorated refund will be made.
Article 11 — Availability of the service and obligations of EuroVignette
Cancellation is processed immediately. Confirmation is visible in the subscriber area and sent by email.
10.2 — Effects of cancellation Cancellation takes effect at the end of the current monthly period. Until that date: the Customer retains full subscription features; e-vignettes already ordered and activated remain valid according to their dates; data and documents in the digital vault are kept until the effective date.
On the effective cancellation date, the account is closed and personal data are deleted in accordance with the Privacy Policy, subject to any legal retention obligation.
10.3 — Termination by EuroVignette\nEuroVignette may terminate or suspend a subscription with immediate effect in case of: serious breach of these General Terms of Sale; fraudulent or abusive use (multiple accounts, trial circumvention); persistent non-payment after formal notice. If termination is solely due to the Customer, no pro-rata refund will be made.
Article 11 — Service availability and EuroVignette obligations
EuroVignette endeavours to keep the platform available 24/7, subject to scheduled maintenance (Customers will be informed as far as practicable) and force majeure.
If the service is unavailable for more than 72 consecutive hours due to EuroVignette and not due to force majeure, the Customer may request a pro-rata refund of the monthly subscription.
EuroVignette cannot guarantee that information on vignettes and road regulations in covered countries is exhaustive or always up to date. Customers should verify with official authorities before travel.
- Errors made by the Client when ordering an e-vignette
- Fines or penalties imposed by the road authorities of a country for lack of a valid vignette
- Decisions by official authorities modifying the vignette systems after the order
- Service interruptions due to force majeure (network outages, cyberattacks, natural disasters, etc.)
- Use of the service by a third party who accessed the Client's account
Article 12 — Liability
EuroVignette is liable only in case of proven fault. In any event, liability is expressly limited to amounts actually paid by the Customer in the three (3) months preceding the event giving rise to the damage.
EuroVignette shall not be liable for: Customer input errors when ordering an e-vignette; fines or penalties from road authorities for lack of a valid vignette; decisions by official authorities changing vignette systems after the order; service interruptions due to force majeure; use of the service by a third party accessing the Customer’s account.
Article 13 — Personal data protection
Processing of personal data collected in connection with EuroVignette is governed by the Privacy Policy available on the site.
Under the GDPR (EU Regulation 2016/679) and UK GDPR, the Customer has rights of access, rectification, erasure, portability and objection, exercisable by contacting: contact@euro-vignette.com
The General Terms and Conditions applicable to an e-vignette order are those in effect at the time of validation of said order.
Article 14 — Changes to the General Terms of Sale
VIASIMPLY LTD may amend these General Terms of Sale at any time. For substantial changes, the Customer will be notified by email at least thirty (30) days before the new terms take effect.
If the Customer does not accept the new terms, they may cancel the subscription free of charge within that period. Failure to cancel constitutes acceptance.
The terms applicable to an e-vignette order are those in force at the time the order is confirmed.
15.1 — Applicable law
These General Terms and Conditions are governed by English law (law of England and Wales). They are written in both French and English.
For Clients residing in the European Union, the mandatory consumer protection provisions of their country of residence remain fully applicable and cannot be waived by this clause.
15.2 — Amicable settlement
In the event of a dispute regarding the execution of these General Terms and Conditions, the Client is invited to first contact EuroVignette's customer service at contact@euro-vignette.com for an amicable resolution.
15.3 — Consumer mediation
In accordance with applicable provisions on consumer mediation, any consumer Client residing in the European Union can use the European online dispute resolution platform (ODR) free of charge: https://ec.europa.eu/consumers/odr
Clients residing in France can also contact the competent consumer mediator, in accordance with articles L.612-1 and following of the Consumer Code.
15.4 — Competent jurisdiction
In the absence of an amicable resolution, any dispute regarding the validity, interpretation, or execution of these General Terms and Conditions will be submitted to the competent jurisdictions according to applicable rules, subject to mandatory consumer protection provisions.
Article 15 — Applicable law — Mediation — Disputes
15.1 — Applicable law\nThese General Terms of Sale are governed by the law of England and Wales. They are available in French and English. In case of conflict between versions, the English version prevails.
For Customers resident in the European Union, mandatory consumer protection rules of their country of residence remain fully applicable.
15.2 — Amicable settlement\nIn case of dispute regarding performance, the Customer should first contact EuroVignette support at contact@euro-vignette.com.
15.3 — Consumer mediation EU consumers may use the EU’s online dispute resolution platform: https://ec.europa.eu/consumers/odr French residents may also contact the competent consumer mediator under Articles L.612-1 et seq. of the French Consumer Code.
15.4 — Jurisdiction\nIf no amicable solution is found, disputes relating to validity, interpretation or performance shall be submitted to the competent courts under applicable rules, subject to mandatory consumer protections.
- Customer service: contact@euro-vignette.com
- Mail: VIASIMPLY LTD, Office 18037, 182-184 High Street North, East Ham, London, England, E6 2JA, United Kingdom
- Contact form: https://euro-vignette.com/fr/contact
- Online cancellation: https://euro-vignette.com/fr/cancellation
Article 16 — Contact
For any question about these General Terms of Sale or the EuroVignette service:
- Customer service: contact@euro-vignette.com
- Post: VIASIMPLY LTD, Office 18037, 182-184 High Street North, East Ham, London, England, E6 2JA, United Kingdom
- Contact form: see the Contact page on the site
- Online cancellation: see the “Cancel your subscription” page on the site
© 2026 VIASIMPLY LTD — All rights reserved — euro-vignette.com