SUBSCRIPTION POLICY

Article 1 — Description of the service

EuroVignette is a digital travel assistance platform for Europe provided by VIASIMPLY LTD. The service is available via a monthly subscription granting access to all platform features:

• Ordering electronic e-vignettes (billed in addition to the subscription)
• Vignette expiry alerts
• Digital vault for road documents
• 24/7 emergency assistance
• Road trip planning assistant
• Country explorer (49 countries covered)
• Personalised travel checklists
• Travel cost calculator

Note: EuroVignette is an independent private service and is not affiliated with governments or official road authorities in the countries concerned.

Article 2 — Subscription and account creation

To access EuroVignette, the user must: create a personal account on euro-vignette.com with a valid email address and a secure password; provide payment details; accept the General Terms of Sale and this Subscription Policy via the mandatory checkboxes on the payment page; expressly waive the right of withdrawal by ticking the dedicated box, in accordance with Regulation 37 of the Consumer Contracts Regulations 2013.

Access is activated immediately after subscription is confirmed. The Customer is solely responsible for keeping login credentials confidential.

Article 3 — Free trial period

On first subscription, the Customer benefits from a free trial of seven (7) calendar days.

3.1 — Start of trial The trial starts as soon as subscription is confirmed. The Customer has access to all features from day one.

3.2 — Trial conditions A valid payment method must be registered at subscription. No charge is made during the first 7 days. The trial is granted once per customer and household. Attempts to obtain multiple trials (multiple accounts) may result in immediate termination.

3.3 — End of trial Important: If the Customer does not cancel before the end of the 7-day trial, the first monthly charge of EUR 29.00 will automatically be taken on the subscription anniversary. The subscription then renews monthly on that date.

Article 4 — Price and automatic renewal

4.1 — Subscription price The EuroVignette subscription is priced at EUR 29.00 including VAT per month. This price covers all platform features except e-vignettes, which are paid separately per order (see Article 7).

4.2 — Automatic renewal\nThe subscription is open-ended and renews automatically each month on the subscription anniversary. By subscribing, the Customer expressly authorises VIASIMPLY LTD to charge the subscription amount automatically on the registered payment method on each monthly due date. The Customer retains full access until the end of each paid month, including if cancellation is requested during the period.

4.3 — Payment records\nInvoices for each monthly charge are available in the subscriber area under “My account” > “Invoices”.

Article 5 — Price changes

5.1 — Stability for existing subscribers\nVIASIMPLY LTD undertakes to maintain the price in force at subscription for existing subscribers. Any increase applies only to new subscriptions after the effective date of the new price. Price guarantee: if you subscribe at EUR 29.00/month, that price is guaranteed for the duration of your subscription regardless of future price changes for new subscribers.

5.2 — Notification\nAny price change applies only to new subscriptions after the effective date. Existing subscribers keep the price in force when they subscribed. Material changes will be notified in advance.

Article 6 — Non-payment and suspension

If a monthly charge fails, VIASIMPLY LTD may retry. Persistent non-payment may result in suspension of access within a reasonable time until the situation is resolved.

Note: Detailed rules for failed payments (timing, number of retries) will be specified after integration of the payment provider. This policy will be updated accordingly.

If access is suspended, Customer data (vault documents, vignette history) is kept for a reasonable period to allow regularisation before permanent account deletion. The Customer will be informed before any deletion.

Article 7 — E-vignette orders

Ordering e-vignettes is separate from the monthly subscription and is available from the subscriber area. Each e-vignette is billed separately in addition to the monthly subscription fee.

7.1 — E-vignette prices Each price matches the official rate in the relevant country at the time of order. The price is clearly displayed before confirmation. EuroVignette does not add surcharges on top of official vignette prices.

7.2 — Refunds Refundable: if the request to transmit to the country's official authorities has not yet been made by EuroVignette, the Customer may request cancellation and a full refund. Contact: contact@euro-vignette.com Non-refundable: once transmitted to the official authorities, the vignette is activated in that country's registers and cannot be cancelled or refunded.

Article 8 — Cancelling the subscription

8.1 — Cancellation by the Customer The Customer may cancel at any time, free of charge, from the subscriber area (“My account” > “Subscription” > “Unsubscribe”), via the dedicated cancellation page, or by email to contact@euro-vignette.com from the account email address. Cancellation takes effect at the end of the current monthly period. The Customer retains full access until that date.

8.2 — Effects of cancellation\nNo pro-rata refund for the remainder of the current month. E-vignettes already ordered and activated remain valid. Documents in the digital vault are kept until the effective date, then deleted within 30 days. The Customer may resubscribe at any time.

8.3 — Cancellation by EuroVignette\nVIASIMPLY LTD may terminate or suspend a subscription with immediate effect in case of serious breach of the General Terms of Sale, fraudulent use, or persistent non-payment. If termination is solely due to the Customer, no pro-rata refund will be made.

Article 9 — Right of withdrawal

Under Regulation 29 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) and EU Directive 2011/83/EU, the 14-day withdrawal right does not apply to the EuroVignette service.

The digital service begins immediately on subscription confirmation, under Regulation 37. The Customer has expressly consented and acknowledged loss of the right of withdrawal by ticking the dedicated box on the payment page before any access to the service.

Regulatory note: the Digital Markets, Competition and Consumers Act 2024 (DMCC Act) will introduce a new subscription regime, expected in spring 2027. This policy will be updated when implementing rules are published.

Article 10 — Policy changes

VIASIMPLY LTD may amend this Subscription Policy at any time. For substantial changes, the Customer will be informed at least thirty (30) days before they take effect. Price changes follow the specific rules in Article 5.

Article 11 — Applicable law

This Subscription Policy is governed by the law of England and Wales. It is available in French and English. In case of contradiction, the English version prevails. For Customers resident in the European Union, mandatory consumer protection rules of their country of residence remain fully applicable.

Article 12 — Contact

For any question about this Subscription Policy:

• Email: contact@euro-vignette.com
• Post: VIASIMPLY LTD, Office 18037, 182-184 High Street North, East Ham, London, England, E6 2JA, United Kingdom
• Contact form: see the Contact page on the site
• Online cancellation: see the “Cancel your subscription” page on the site